My favorite type of onsite meetings are those where I help to solve a major problem. A couple of days ago I was visiting a large online gaming company. Most of what they do revolves around a web-based ...

When an organisation’s web applications grind to a halt, IT staff need to move fast. But obtaining a clear picture of what has gone wrong is far from straightforward. Standard system management tools ...

The endless catalog of IT failure rests on a foundation of poor judgment, inadequate communication across business groups and information silos, and conflicting agendas. Most of my blogging discusses ...

I just screwed up. I accidentally marked all of my Google reader items as read when what I intended to do was mark a specific folder as read. If this was a desktop application I could hit undo and I'd ...

We continue to report on sluggish performance exhibited by virtually all of Adobe's Creative Suite 2 (CS2) applications, including Illustrator, Photoshop, GoLive and InDesign. The most affected tool ...

A three-shift plant had roll-up doors to the loading dock. The plant manager asked the maintenance manager with responsibility for the loading area about those doors. Never any problem, the doors have ...