After years of using the phone tree system -- where one person is in charge of calling two people and each of those people must call two more, and so forth -- to spread information, staff at the ...

Automated text-messaging systems supporting primary care patients following hospital discharge were associated with reductions in the use of acute care resources, a study found. Noting the ...

Recently, in the midst of step three of my health-insurance company’s automated customer service system to get my call directed to the correct department, I got sassed. “I’m sorry, you seem to have ...

Audivi AI announced that their Order AI quick service restaurant ordering system is ready to go to market and that they have a national restaurant chain lined-up to launch in February. Audivi AI is ...

San Francisco-based startup Luma Health this morning released its two-way communication chatbot, called Care Pathway Messaging. The new services offers a messaging system for patients and providers.

Everyone’s been there — you try your mightiest to get the machine on the other end of the phone to understand what you need, until you give in to frustration and just begin to scream “representative.” ...

"Your call has been forwarded to an automatic voice message system. BOB MILLER is not available. To page this person, press 5 now. At the tone, please record your message." I spend more time talking ...

A viral TikTok posted yesterday revealed a robotic voice operating a Checkers drive-thru. The video sparked debate about the causes and consequences of automation. The video posted by user @joshmay, ...

BOSTON -- A text-message emergency notification system is under review by the state's colleges and public safety officials in the aftermath of the Virginia Tech massacre, officials said Thursday.