REDWOOD SHORES, Calif., July 8, 2020 /PRNewswire/ -- Building on the success of Oracle's Exadata Cloud@Customer service over the last three years, Oracle announced the availability of Oracle ...

Our research shows that Zendesk is the best CRM for customer database functionality, offering robust customizability and lots of contact management features, all packaged into an easy-to-use platform.

Editor's Note: This article has been updated on March 13, 2024 to include new data and information. The original content was authored by Tom Regan. The more businesses understand their customers — ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

Customer data forms the beating heart of your database – it’s the lifeblood that keeps your company’s cash flow, well, flowing. As a marketing director, you want that database to grow over time – not ...

A customer relationship management (CRM) database is a resource that contains all customer data that all departments within an organization can access. These data include customer information, sales ...

Consumers' demand for personalization is higher than ever before. You can leverage the benefits of database marketing to deliver personalized experiences and increase the reach of your small business.

Some people may think that Oracle took a tip from Yoda of “Star Wars” in naming its latest customer-services cloud Oracle Cloud at Customer. Yoda, of course, used to say things like “Luminous beings ...

Vocalocity, the fastest-growing provider of VoIP for small business, today announced that it has partnered with eAgent, an online insurance agency and document management system, to provide enhanced ...