The money language pit The “How are you?” ping pong game The Tricky use of humor in customer service. As a customer service consultant and training designer, one thing I help my client companies to do ...

SAN FRANCISCO--(BUSINESS WIRE)--Unbabel, the AI-powered, human-refined translation platform that enables multilingual customer service at scale, launched today the Unbabel Portal, an interface on top ...

I love airlines. I even like airline food. And I sincerely appreciate airline customer service, whether it's delivered via contact centers, via digital channels like @deltaassist, via airlines’ ...

(MoneyWatch) It's that time of year, and the abuse has begun. Companies abusing customers, customers abusing companies, customers abusing other customers, dogs and cats living together, mass hysteria.

In our latest startup conversation, I sat down with two executives of AptEdge, a firm using natural language processing to improve customer service. Aakrit Prasad (pictured, right) is the co-founder ...

I often (as a keynote speaker and consultant on the customer experience and customer service) talk about the importance of signaling to your customers that you're providing value. Which is easy to do ...

-Over the next few years, chatbots will become a ubiquitous component of the customer service experience. -Phone centers may become a thing of the past as customer service switches to digital ...

Artificial Intelligence, which is also known as "AI" is changing every industry. One industry that has seen a tremendous shift owing to this phenomenon is customer service. Many call centers now use ...

One of the most unfortunate reasons customers may be leaving your business ("churn") is that you've developed lapses in your ...