When you can track customers through your point of sale system, you can manage your relationship with your customers and improve your service. To track purchases effectively, you must be able to ...

SkyBitz, a provider of remote asset tracking and information management systems, has a new visual dashboard feature called “InSight Now” that is available as part of its web application, SkyBitz ...

Customer experience professionals must be getting better at what they do. They define their biggest challenge as cross-functional communication across business departments, up slightly from 2023. But ...

Amazon-powered employee tracking is coming to a warehouse, and possibly a store, near you. The ecommerce, logistics, and (among other things) cloud computing giant quietly previewed Tuesday new ...

Uber is pulling a heavily criticized feature from its app that allowed it to track riders for up to five minutes after a trip, its security chief told Reuters, as the ride-services company tries to ...

Last year, Verizon and AT&T made headlines when researchers discovered they had been engaging in some unsavory customer tracking techniques, using unique identifier numbers or "perma-cookies" to track ...

Australian grocery chain giant Coles currently gains valuable data on its customers' purchasing habits, but only if they use the company's loyalty card upon checkout either online or on in-store.