An undercover investigation into how British Gas installs prepayment meters in vulnerable customers' homes has been met with swift action, with the company pausing the practice and Ofgem launching an ...

BRITISH Gas is being urged to make a major change after it forced entry into customers' homes to fit prepayment meters. The energy giant has been banned from force fitting pre-payment meters by Ofgem.

British Gas has announced it will stop using contractors to fit prepayment meters under court warrant – but stopped short of phasing out its use of them. Instead any future fitting of prepayment ...

British Gas debt collectors are breaking into vulnerable customers' homes to fit prepayment meters, it has been reported. Energy companies like British Gas obtain court warrants which give them the ...

British Gas has said it will carry out any future force-fitting of prepayment meters itself following an outcry over how a contractor had behaved. A report by the Times found agents acting for British ...

Energy companies have been asked by the industry regulator Ofgem to suspend the forced installation of prepayment meters. It comes after The Times found, external debt agents for British Gas had ...

Debt collectors working on behalf of British Gas broke into vulnerable customers’ homes to “force-fit” pre-pay energy meters, it has emerged. An investigation revealed that agents were forcibly ...

Ofgem has launched an investigation into British Gas following reports the firm has been sending debt collectors to “break into” customers’ homes to “force-fit” prepayment meters – including in ...

Under-fire energy supplier British Gas is to stop using third-party contractors to force fit prepayment meters in customers’ homes and will go back to doing the work itself. The power giant, which is ...