As IT services have become an integral means of conducting business and governing, user expectations for availability, reliability and stability increase. The IT Infrastructure Library (ITIL) ...

The Digital India programme, an initiative launched by Prime Minister Narendra Modi in August 2014, will look to leverage IT to meet its stated objective "to transform India into a digitally-empowered ...

Michele Hudnall, director of service management at software vendor Managed Objects, talks about the realities of ITIL and how corporate IT shops can make the most of their implementations. The ...

“ITIL-aligned documentation is essential for managing business critical IT infrastructure within an organisation, yet many companies spend a great deal of time developing ITIL process documentation by ...

REDWOOD CITY, CA--(Marketwired - Nov 1, 2016) - Agiloft, Inc., a leading provider of agile business software, today announced it has received PinkVERIFY certification from Pink Elephant for 11 IT ...

The goal of ITIL is for organizations to create predictable IT environments, and deliver the best service possible to customers and clients by streamlining processes and identifying opportunities to ...

ITIL, the IT service management (ITSM) best practice framework, has come on in leaps and bounds since it was first introduced due to theUK government’s disillusionment with the way that governmental ...

NEW YORK, February 16, 2011 /PRNewswire/ -- EasyVista Inc. (http://www.staffandline.com/Front/index.php), a global leader in IT Service Management (ITSM), today ...

Information Technology Infrastructure Library (ITIL), a collection of best practices for IT service management, was developed by the government of the United Kingdom, but it’s getting more and more ...

Help desk operations are no small matter at JPMorgan Chase, which runs seven sites that handle some 3 million IT service calls per year. Following its 2004 merger with Bank One and the end of its $5 ...