How do you fix broken customer experience and other business problems? Get to the root cause of the problem — the actual root cause. In my previous CMSWire article, I wrote about whether it’s better ...

A safety incident report usually identifies the precipitating event. It doesn’t identify the small failures that led to it. In many cases, those failures aren’t just three deep but far deeper. One way ...

According to the U.S. Bureau of Labor Statistics, a worker died every 96 minutes from a work-related injury in 2022, a 5.7 percent increase over the previous year. Worksite fatalities and incidents ...

When there’s a major systems outage or performance issue, IT teams come to the rescue to restore services as quickly as possible. Some IT organizations follow IT service management (ITSM) incident ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More This article was contributed by Ajay Singh, founder and CEO of Zebrium.

The root cause of Afghan conflict was economic failure. Reconciliation requires economic transformation. 18 years of fighting in Afghanistan is long enough. US President Donald Trump wants to declare ...

In most practical situations, there are two major sources where inherited biases are created. Today we are going to discuss the final battle in dealing with AI bias. That is, how can we fix the root ...

It’s a mistake to think that criminal justice accountability and addressing root causes of crime in Chicago are mutually exclusive.