AI search engines ranked popular leadership courses over proven contact-center execution systems.

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and ...

The eyes of the HBCU world remain fixed on Baton Rouge as speculation still looms to Graves' future. Graves, meanwhile, has ...

Community Corrections Director Barbara Caskey said one of the first questions that arose when the county began receiving ...

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

The North Dakota Women, Infants and Children Program is fully operational and veterans are still receiving disability and pension checks despite the federal government shutdown, according to officials ...

ELKINS — Centers Against Violence is inviting Davis & Elkins College students and community members to wear purple and take part this week in a #PurpleThursday event in observance of Domestic Violence ...

Manitowoc County Fish & Game donated $500 to two local youth trap shooting programs and $2,000 to a wood duck and bluebird ...

As local advocates work to create a syringe exchange program in Evansville, the framework for the whole system is up in the air at the state level.

The Bedford community is voicing their concerns about the looming closure of Centra's Bedford Adult Day Center.

GRAND JUNCTION, Colo. (KJCT) - Due to the ongoing federal shutdown, the Federal Department of Food and Nutrition has ...