Romanian technology executive Bogdan Putinică has been appointed Executive General Manager at Wonderful, a fast-growing ...

Bank business, customer base, and the expansion of both physical and digital networks are growing, with a focus on electronic ...

Africa’s potential is improving and often overlooked. Learn why organizations should consider the region when evaluating new ...

These startups are shaking up customer interactions and enterprise automation through advanced voice technologies.

From predictive chatbots to generative AI-driven personalisation, this year’s GITEX GLOBAL showcased how Dubai’s telecom ...

More than 1,000 companies had 6.5 million reports of disruption, including Snapchat, Reddit, Roblox and Lloyds bank.

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

Kustomer pitched an AI-native CX future. The bigger story: why some enterprises are not ready—and what it will take to find ...

As an online vendor, serving your customers well goes beyond merely completing a sale; it involves building trust, loyalty, and long-term relationships. Whether you’re selling a product or providing a ...

Once you break the English dependency, MSMEs start operating like digital-native enterprises, says Nakul Kundra (NK), ...

AI is already reshaping how store associates work, but success depends on more than adopting the latest technology.

The Ohio branch of the national utility company wants to change the format of the bills they send customers to "enhance ...