ManageEngine, a division of Zoho Corporation and a leading provider of enterprise IT management solutions, will participate ...

GenAI-powered Ask Zia Virtual Agent, Workflow Assist, and Script Generator are the Latest in a Series of AI Capabilities Available to Customers at no Additional Cost ServiceDesk Plus now supports ...

Could a simple call to the helpdesk enable threat actors to bypass your security controls? Here’s how your team can close a growing security gap.

Acting Assistant Attorney General Matthew R. Galeotti speaks during a press conference at the U.S. Attorney’s Office on August 25, 2025. A London teenager is facing a maximum 95 years in prison for ...

The Salesforce tool, the company insists, is unique because it’s “conversation-first,” and “agent-first.” Essentially the idea is to dump the “ticket” system, and allow someone to make an IT help ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to ...

Microsoft is encouraging people to talk to their laptops with new AI updates to Windows 11. But millions of computer users ...

One of the biggest reveals to come out of Salesforce’s annual Dreamforce conference is its Agentforce IT Service product, ...

As generative AI matures, its role in software development is rapidly expanding through code generation (“codegen”). Here's ...

RJ Scaringe discusses the company's headquarters move to California from Michigan in 2020 and the upcoming launch of its ...

According to company officials, the platform now powers AI Agents that handle a portion of nearly 5 billion issues resolved ...