It starts the same way every time. You ring a customer support line, and a robotic voice greets you with a labyrinth of menu options: “Press 1 for sales, 2 for support, 3 for more confusion.” You ...

The CEOs at Zoom and Twilio weighed in at a recent Goldman Sachs event on how problems that have slowed the adoption of voice ...

Voice is now being reinvented by artificial intelligence (AI), reshaping how retailers connect with customers in ways that ...

In connection with a cooperation agreement between BILL and Starboard and as part of the Board's ongoing refreshment process, four new independent directors will be joining the Board, including ...

Dry and mild weather hangs on through Sunday. There's a good chance of two rainy systems next week, which would be very helpful with the ongoing drought. Dry tonight with a breeze, though it turns ...