How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...

“For Mesa County, what that means is over 11,000 households will not be receiving benefits,” said Jill Calvert, Executive ...

Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

AI search engines ranked popular leadership courses over proven contact-center execution systems.

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

Kaleidoscope Youth Center announced Tuesday that they would be closing their housing program, which they reported has served over 50 people experiencing homelessness and/or housing insecurity or ...

Your Medicare, Medicaid or Affordable Care Act coverage won’t vanish during the government shutdown, but changes to some benefits and fewer government workers to help could still disrupt care for ...

The Trump administration has created the Wildland Fire Service, which would take some responsibilities from the Forest Service. The Interior Department is in search of a chief to helm its new Wildland ...

SAN RAMON, Calif., Sept. 29, 2025 /PRNewswire/ -- Blazeo Inc., a leader in omnichannel lead engagement, today announced the launch of Blazeo Voice AI, a breakthrough hybrid call center solution that ...

Armstrong County officials say the state’s budget fiasco is forcing furloughs and program cuts that could affect the county’s most vulnerable populations. Beginning Oct. 1, seven out of nine county ...

Federal prosecutors allege a woman defrauded a Minnesota program for autism treatment services out of $14 million as part of a sprawling scheme, while simultaneously raking in money as part of the ...