Romanian technology executive Bogdan Putinică has been appointed Executive General Manager at Wonderful, a fast-growing ...
Bank business, customer base, and the expansion of both physical and digital networks are growing, with a focus on electronic ...
Here is how a simple trip to buy a dishwasher turned into a 90-minute reminder that customer service is dying from indifference.
Africa’s potential is improving and often overlooked. Learn why organizations should consider the region when evaluating new ...
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Get to Know Your Customers by Asking the Right Questions
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GITEX 2025 highlights how AI is redefining customer service in telecom with Dubai leading the charge
From predictive chatbots to generative AI-driven personalisation, this year’s GITEX GLOBAL showcased how Dubai’s telecom ...
Once you break the English dependency, MSMEs start operating like digital-native enterprises, says Nakul Kundra (NK), ...
With the AI agent platform Salesforce Agentforce 360, companies can develop AI agents in the future. In Agentforce IT Service ...
Tim Hentschel, CEO of HotelPlanner.com and HotelPlanner.ai, says his virtual travel agents are already taking 50,000 real ...
Build SEO strategies around real customer behavior, not just keywords. When you understand why people search, your content ...
The platform that makes advanced data science accessible with Graph Neural Networks and Predictive Query Language.
Discover how NLP and AI are impacting search, changing SEO best practices, and how investors can take advantage of these ...
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