GenAI-powered Ask Zia Virtual Agent, Workflow Assist, and Script Generator are the Latest in a Series of AI Capabilities Available to Customers at no Additional Cost ServiceDesk Plus now supports ...

ManageEngine, a division of Zoho Corporation and a leading provider of enterprise IT management solutions, will participate at GITEX GLOBAL 2025 for the ...

Could a simple call to the helpdesk enable threat actors to bypass your security controls? Here’s how your team can close a ...

The Salesforce tool, the company insists, is unique because it’s “conversation-first,” and “agent-first.” Essentially the idea is to dump the “ticket” system, and allow someone to make an IT help ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to ...

Using IDC’s Worldwide Quarterly Server Tracker shipment data and a conservative four-year replacement cycle, the global ...

One of the biggest reveals to come out of Salesforce’s annual Dreamforce conference is its Agentforce IT Service product, ...

Check out these 5 essential AI tools for business IT leaders to optimize operations, automate tasks, and integrate smarter ...

As generative AI matures, its role in software development is rapidly expanding through code generation (“codegen”). Here's ...

For AI to control a PC and take actions on behalf of the user, it must first be granted access to see what’s on the screen.

Learn how to open msedge.exe, fix its errors, create shortcuts, and optimize Microsoft Edge settings for faster, safer ...