Voice AI issues – the clunky speech, weird pauses and inaccuracies — are being fixed, execs say

The CEOs at Zoom and Twilio weighed in at a recent Goldman Sachs event on how problems that have slowed the adoption of voice ...

The voice renaissance: How AI is orchestrating the next retail revolution

Voice is now being reinvented by artificial intelligence (AI), reshaping how retailers connect with customers in ways that ...

Talk to the future: why Twilio's conversation relay could replace the IVR systems we love to hate

It starts the same way every time. You ring a customer support line, and a robotic voice greets you with a labyrinth of menu options: “Press 1 for sales, 2 for support, 3 for more confusion.” You ...